How do I book?
A:Follow the instructions given on each excursion page and fill in your information: Name, Phone Number, Email, Cruise Name, Cruise Date, Number of guests, etc.
Is the PayPal/Credit Card booking refundable?
A: Yes, we offer a 100% Money Back guarantee if your ship cannot make port or if you cancel 24 hours prior to the date of arrival. We will issue a full refund minus a $50 fee to cover bank fees and the tour guide’s salary.
Important: Please note that same-day cancellations will result in forfeiture of the payment corresponding to the guest or guests who have canceled. However, if the cancellation is due to health-related concerns, we will issue a refund provided that we receive an official letter from the cruise ship’s doctor as valid proof of the health issue. Our policy is designed to be accommodating while ensuring that we can manage our excursions fairly to our guides.
How will I find you on excursion day?
A:MEETING INSTRUCTIONS:
Meeting time will be 1 hour after disembarkation doors are open (If you booked private you can disembark earlier or later. We are there as soon as your ship docks). You will head to the port exit gate. Once there, look for the Explore Roatan sign.
MAHOGANY BAY
A:When you disembark the ship, head towards the duty-free shop. Walk through, then walk up the hill and make a left towards the taxi parking lot. Once there, make a left towards the port exit gate. Walk up the hill and we will be waiting for you with the EXPLORE ROATAN sign. If you feel you cannot walk up the hill to get to the exit gate, you can take a taxi for $2 per person to where we are waiting for you. Just let the taxi driver know you booked with EXPLORE ROATAN and they will take you where we are. Please do not go with anyone that is not wearing an Explore Roatan shirt.
PORT OF ROATAN (COXEN HOLE)
A:When you disembark the ship, head to the shopping area, and make a right under the double stairway. You will find the independent tour operator section. They will aggressively try to sell an excursion, just tell them you are already booked with EXPLORE ROATAN . Once you are at the end of this section, make a left and then a right towards port exit gate #1. We will be waiting across the street with the EXPLORE ROATAN. Please do not go with anyone that is not wearing an Explore Roatan shirt. Once you disembark, you will head to the port’s exit gate and look for the Explore Roatan signs. Meeting time is 45 minutes after disembarkation doors are open.
How do we contact you if we can’t find you on the day of our excursion?
A:If you can’t find us, please try to get in contact with us through Email, Facebook Messenger or Call/Whatsapp +50433398395.
Does Explore Roatan take US Dollars or Credit Cards?
A:Yes we do. You can pay anywhere in Roatan with US Dollars and get change back in US Dollars. Keep in mind we don’t accept coins, only bills. We also accept all major credit cards (Visa, Mastercard and AMEX)
